Get Out of Those Scrubs > Customer Service
100% Money Back Guarantee*
Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!
* Flip Mino Camcorder refunds are subject to a $55 restocking fee.
Changing an Order
If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.
If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy.
Please note, if your order has already been processed, you may not be able to cancel or modify it.
Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order.
When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.
If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.
Don't feel comfortable ordering products online? No problem! CafePress.com
accepts orders over the phone.
To order by phone, please call us toll-free at 1-877-809-1659 during our customer service hours. Before calling,
please note the Product Numbers of the items you wish to order. To find the
Product Number, simply click on the item you wish to order and locate the
Product Number below the item name (such as White T-shirt).
Your payment information is our top priority at CafePress.com.
CafePress.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, CafePress.com employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only CafePress.com can then decode it.
In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.
CafePress.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.
If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well.
Phone: 1-877-809-1659, Monday-Saturday, 9:00 am – 9:00 pm EST
CafePress.com accepts credit cards and CafeCash as payment.
We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Paying by Check Card
If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.
Authorizing Your Credit Card
When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them.
It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.
You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.
If you are selling merchandise on CafePress.com, you can now use the commissions you have earned to purchase products on CafePress.com (including your own products). For every $1 of commissions earned, you now have $1 in CafeCash! You can spend CafeCash to purchase any item offered on CafePress.com.
- Just choose the items you wish to purchase and checkout as usual.
- Use your CafePress.com account information when entering the checkout process.
- When you reach the payment screen, we'll show you how much commission you have available to spend in the form of CafeCash. You'll then have the option to apply your CafeCash towards your purchase.
If you don't have enough CafeCash to completely pay for an order, we'll simply discount the order using your available CafeCash, and allow you to pay for the remaining amount by using our various payment options.
Sales tax is only applied to orders shipped to a California, Nevada, Kentucky or Washington address.
Coupons and Discounts
Occasionally we will offer coupon or discount codes for use on purchases. Follow these steps to redeem your coupon.
- Add items to your cart and proceed to checkout.
- On the Payment page, enter your coupon exactly as it appears in the box that says "Coupon/Promotional Code."
- Click "Apply."
- If your discount qualifies it will be displayed in the Order Summary.